Not being able to talk to someone for hours at a time is unacceptable.

I cannot wait for your support people to come online. I work 40 or 50 hrs a week. I need to be able to talk to a person OR have someone available outside of regular work hours; like on Saturdays or Sundays!

Taking a day (typically longer) to get back to people when you’re helping people with finances seems a little too long. There should at least be a call center.

It Would Be Cool If We Can Actually Talk To Your Customer Service Or Team In Real Time And about 24Hr Turn Arounds Because The Current away Things Are Ran Is Very Horrible In My Oppinion.

Just want to talk to someone or email. Why is it so hard to communicate with you? I just get put in a computer loop. Very frustrating. Can someone email me text or call me please. It a very easy question.

Nobody wants to talk a damn bot. You authorized a premium membership without my knowledge. You should have human support. This is unacceptable I want a refund immediately

Provide call back support or video tutorial on how to navigate the site

A lot of people work night shift and need immediate answers. The current chat is slow and never available when I need it

You guys are in charge of people money and helping improving their financial situation. There should be no reason why it takes more than 20hrs and still be waiting for a response. No email, no reply , no call feature

I’d actually like to talk to a human and not a robot. I’d like to actually type out my issue with the app instead of prompts the devs included so we can’t voice what is actually wrong on the app.